Dear John,

I don't have any major issues with the quality of what you do, but what I object to is you guys not telling "Joe Public" how your technology works.

I object to paying someone £650 a day to make a switch work because your instructions suck and your website is near enough useless.

We have an Ironport, and I was quite upset when you bought that company because I feel what was a great open standards organisation will overnight become very closed source and closed standards!  Pah!

Carl